Ontario College Diploma in Computer Systems Technician

If you’re interested in embarking on an in-demand, technology career and want to learn what it takes to provide enterprise-level front-line support, enrol in Fanshawe’s Computer Systems Technician IT program. This diploma will help develop your skills in order to manage and support users while supporting and liaising with other members of an IS team.Computer Systems Technician diploma will provide you with intermediate knowledge and experience to support a multivendor environment, including:Operating systems such as Windows and LinuxNetworking - switching, routing, WAN, wireless, VoIPSecurity - firewalls, securing networks and operating systemsWebserversDatabase serversService desk managementDisaster recovery strategiesIn addition to your newly acquired technical skillset, you’ll have the opportunity to gain excellent communication, problem-solving and teamwork skills through a variety of learning experiences that our IT courses provide. These combined skill sets are in demand and necessary to support the complex, multi-vendor information systems of today.The Computer Systems Technician program is a two-year accredited Ontario College Diploma program that provides comprehensive training for students wishing to work in the high-demand areas of client, server, application, network and security support. This program provides students with the ability to think critically, solve problems and acquire new skills quickly.Under the guidance of expert faculty, combined with the use of leading-edge labs, the program emphasizes the configuration, troubleshooting and support, as well as the hands-on support of networking, security, VoIP, workstation and operating systems technologies.Instruction in communication and interpersonal skills prepare the student to effectively interact with all levels of users in both oral and written mediums.Learning OutcomesIdentify, analyze, develop, implement, verify and document the requirements for a computing environment;Contribute to the diagnostics, troubleshooting, documenting and monitoring of technical problems using appropriate methodologies and tools;Implement and maintain secure computing environments;Implement robust computing system solutions through validation testing that aligns with industry best practices;Communicate and collaborate with team members and stakeholders to ensure effective working relationships;Select and apply strategies for personal and professional development to enhance work performance;Apply project management principles and tools when working on projects within a computing environment;Adhere to ethical, legal, and regulatory requirements andor principles in the development and management of computing solutions and systems;Assist with the implementation of computer systems and cloud solutionsCareer InformationGraduates of Fanshawe’s Computer Systems Technician program will be able to provide front-line systems and network technical support to a variety of industries. Many career opportunities can be explored, including:computer system techniciansystems analystnetwork analysttechnical analysthelpservice desk analystcall centre supportfield service technicianHere are some examples of career opportunities for graduates of Fanshawe’s Computer Systems Technician program:Desktop TechnicianSupport the deployment, decommission and asset tracking of computer or computer-related equipment and components.Computer Support SpecialistInstall, configure and update hardware and software, as well as fix any issues related to the equipment.Network and Systems AdministratorDeploy, maintain, optimize and troubleshoot networks and systems.

Ontario Secondary School Diploma (OSSD), or equivalent, or a mature applicant with the following courses:
Grade 12 English (C or U)
Grade 11 or 12 Math (C, M or U)

Students who do not meet the admission requirements are recommended for academic upgrading. A conditional offer may be possible with proof of enrolment.

Test of English as a Foreign Language (TOEFL) test with a minimum score of 79 for the Internet-based test (iBT), with test results within the last two years
International English Language Testing System (IELTS) Academic test with an overall score of 6.0 with no score less than 5.5 in any of the four bands, with test results within the last two years.