Certificate IV in Business

This qualification reflects the role of individuals in a variety of Business Services job roles. These
individuals may have supervisory performance accountabilities. Individuals in these roles carry out a
mix of specialist and moderately complex administrative or operational tasks that require self-
development skills. They use well-developed skills and a broad knowledge base to apply solutions to a
defined range of unpredictable problems and analyse information from a variety of sources. They may
provide leadership and guidance to others with some limited responsibility for the output of others.

Possible job titles relevant to this qualification include:

Customer Service Advisor
Data Entry Operator andor Word Processing Operator
General Clerk
Payroll Officer
Typist andor Receptionist
After achieving the BSB40120 Certificate IV in Business, students may undertake the BSB50120
Diploma of Business or a range of other Diploma qualifications.